Particular Work Support
Support
Help with products, orders, shipping, returns and product issues.
If you need help with a Particular Work product or order, this is the place to start.
How Can We Help?
Product Help
Questions about using or understanding a Particular Work product.
Setup & Usage
Help getting started or using a product in normal operation.
Troubleshooting
Help when something is not working as expected.
Orders
Questions about an existing Particular Work order.
Shipping
Delivery, tracking and international shipping questions.
Returns
Change-of-mind returns and return-related questions.
Warranty & Consumer Rights
Warranty questions and information about applicable consumer rights.
Shipping
Free Standard Shipping
Particular Work provides free standard shipping to the United States, Canada, Europe, Brazil, Australia and New Zealand. All orders are shipped from Australia, and tracking information will be provided.
Delivery times are estimates and can vary by destination and carrier. Express shipping may be offered separately where available.
30-Day Returns
Changed your mind? You may request a return within 30 days of delivery.
Change-of-mind returns should be complete, undamaged and in a condition suitable for resale, with the product and included accessories returned together. The customer is responsible for return shipping costs.
Warranty & Consumer Rights
Particular Work stands behind its products.
If a product has a manufacturing defect or develops a fault during normal use, contact us and we will work with you to determine an appropriate solution.
These support and warranty arrangements are in addition to, and do not limit, any rights or remedies you may have under applicable consumer protection laws in your country or region.
Before You Contact Us
To help us understand your question or issue, please include the following where relevant:
- Product name
- Order number, if available
- A clear description of your question or issue
- Photos or video if they help explain the issue
Email Support
Contact Particular Work Support at:
support@particularwork.comGeneral or Business Enquiries
If your message is not about product support, an order, shipping, returns or warranty, please use our Contact page.